1. Who We Are
Diplomat Trekkers is an outdoor adventure group that organises guided hikes, weekend adventures, mountaineering experiences, and community events throughout Kenya and East Africa.
Our website is www.diplomattrekkers.co.ke.
If you have any questions regarding this Privacy Policy or how we handle your information, please contact us at info@diplomattrekkers.co.ke.
2. Our Commitment
Your privacy is important to us.
We only collect information that helps us safely organise adventures, process bookings, improve your experience and communicate with you.
We will never sell your personal information to third parties.
3. Information We Collect
Depending on the services you use, we may collect the following personal information:
- Full name
- Email address
- Telephone number
- Postal address
- Date of birth (where required)
- Emergency contact details
When you book an event or expedition we may collect:
- Booking history
- Ticket purchases
- Event attendance
- Payment confirmation
- Travel preferences
- Accommodation preferences
For certain hikes, mountain days and expeditions we may ask for information relating to:
- Medical conditions
- Allergies
- Current medication
- Injuries
- Dietary requirements
- Fitness information
This information is only collected where necessary to help us manage your safety during an activity.
Medical information is treated as confidential and only shared with guides, instructors or emergency services where required for your safety.
4. Payment Information
Payments are securely processed through M-Pesa Buy Goods (5365032).
5. How We Use Your Information
We use your information to:
- Process bookings
- Confirm your place on an event
- Contact you regarding your booking
- Organise accommodation and transport where applicable
- Provide customer support
- Send important trip updates
- Manage waiting lists
- Improve our services
- Meet our legal obligations
- Keep participants safe during activities
Where you have given permission, we may also send you newsletters, future trip announcements and special offers.
You can unsubscribe from marketing emails at any time.
6. Adventure Photography & Media
Diplomat Trekkers regularly captures photographs and video during hikes, adventures and expeditions.
These images may be used for:
- Social media
- Our website
- Promotional videos
- Marketing material
- Printed publications
- Future trip advertising
If you would prefer not to appear in photographs or videos, please let us know before your event begins. We will always do our best to respect your wishes, although we cannot guarantee you will not appear incidentally in group images or public settings.
7. Third-Party Adventure Partners
Some international adventures are delivered in partnership with carefully selected third-party travel providers, local operators or mountain guiding companies.
Where necessary, we may share relevant booking information with these partners so they can deliver your trip safely. This may include:
- Your name
- Passport details (where required)
- Emergency contact information
- Medical information relevant to your safety
- Accommodation preferences
- Flight information (where applicable)
We only share information that is necessary to deliver your adventure.
8. Communications
After booking an event, we may contact you using:
- Telephone
- SMS
- Other messaging platforms used for trip coordination
These communications may include:
- Meeting locations
- Weather updates
- Gear lists
- Safety information
- Last-minute changes
- Emergency notifications
9. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Understand how visitors use our website
- Improve website performance
- Measure advertising performance
- Provide a smoother booking experience
You can disable cookies through your browser settings if you wish.
10. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
- Loss
- Misuse
- Unauthorised access
- Disclosure
- Alteration
- Destruction
While no online system can ever be completely secure, we work with trusted providers and follow recognised security practices.
11. How Long We Keep Your Information
We only keep your personal information for as long as necessary to:
- Deliver our services
- Meet legal obligations
- Resolve disputes
- Maintain appropriate business records
Medical information is only retained for as long as reasonably necessary following your participation in an event unless a longer retention period is required by law.
12. Your Rights
Under Kenya data protection law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict how your data is used
- Withdraw consent where applicable
- Object to certain processing
- Request a copy of your information
To exercise any of these rights, please email info@diplomattrekkers.co.ke.
13. Children's Privacy
Our activities are generally intended for adults unless otherwise stated.
Where participants under the age of 18 attend an event, bookings must be made or authorised by a parent or legal guardian, and any personal information collected will only be used for the safe delivery of the activity.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the services we provide.
The latest version will always be available on our website.
15. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
Website: www.diplomattrekkers.co.ke. Email: info@diplomattrekkers.co.ke.
Questions about this policy?
Ask us before you book. We would much rather answer a question early than have it become a problem on the day.
Other policies: Terms of Service · Refund Policy · Booking Terms · Liability & Assumption of Risk · Medical & Fitness